Sales and delivery terms
 

General
These sales and delivery terms apply to purchases of goods at glaciershop.store.
To shop at glaciershop.store, you must be at least 18 years old and be in possession of a valid payment card that glaciershop accepts.
 
Glaciershop.store is operated by je.dk A/S, CVR no. 25438621
 
When you purchase goods at glaciershop.store, you simultaneously accept these terms, and you are therefore obliged to review the terms thoroughly before you order goods at glaciershop.store.
Conclusion of agreement
 
When you have placed an order at glaciershop.store, you will automatically receive an email stating which goods you have ordered. This email serves solely as an electronic receipt that glaciershop.store has received your order, and no legally binding agreement has been concluded between you and glaciershop at this time.

Prices
Prices are stated in Danish kroner including VAT.
Prices are exclusive of delivery costs. 

Payment and delivery
We accept payment with Dankort, Visa, MasterCard, American Express, JBC 
The amount will be charged when the order is dispatched. If there are insufficient funds on your payment card, glaciershop reserves the right to cancel your order. If this should happen, you will be informed accordingly.

The order is dispatched 2-4 business days after ordering. Longer delivery times may occur for items with personalized names. In some cases, there may be longer delivery times, e.g., in case of backorders or high demand. Should this happen, you can always contact us via phone or email. Delivery times may also vary by delivery country. 

We send all orders with GLS and deliver throughout Denmark. 
 

Order cancellation
As long as the order has not been packed and dispatched, you can cancel the order by contacting us at 9717 5599.

Right of withdrawal
You have the right to withdraw from an agreement without reason within 30 days. The withdrawal period expires 30 days after the day you or another person chosen by you receives the goods in physical possession. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the period is extended to the following weekday.

Exceptions to the right of withdrawal
However, you do not have a right of withdrawal when purchasing personalized products. This refers to products that are printed with a player’s name, your own name, or number. The right of withdrawal ceases at the time we commence printing the item, in accordance with the Consumer Contract Act, § 18, subsection 2, no. 3.

This is how the right of withdrawal works
You can withdraw by letting us know that you are withdrawing. You can for example send a letter or an email stating that you are withdrawing to:

Glaciershop.store
c/o je.dk A/S
Teglvænget 57
7400 Herning
Email: support@glaciershop.store
 
The withdrawal period is observed if you send us your notice of withdrawal within the withdrawal period.

Sale
If an item is discounted in connection with an offer, on an item you ordered less than 48 hours before the start of the offer, we will refund the difference if you contact our customer service and provide your order number. 

Returning the item and return costs
If you have regretted your purchase of an item, you must send the item to us or to the address below:

Glaciershop.store
c/o je.dk
Teglvænget 57
7400 Herning
 
Without undue delay and no later than 14 days after you have informed us that you wish to withdraw your purchase. The deadline is met if you return the items before the 14 days have expired. Items cannot be sent cash on delivery, without delivery, and must not be sent with DAO.
You must pay for the return of the item.
 
It is not possible to exchange items purchased in the webshop. If you wish for different items, please return the purchased items, after which you will be refunded the amount. You can then place another order in the webshop.

Refund of the purchase amount 
When you withdraw, we will refund all payments received from you, except for delivery costs if you return the entire order.
We will refund the amount without undue delay and in any event no later than 14 days from the date we have received your notice of withdrawal. However, we may withhold the refund until we have received the returned goods or until you have sent documentation of the returned goods. 

We will carry out such a refund using the same payment method you used for the original transaction. Under no circumstances will you be charged any fees as a result of the refund.

Please enclose a copy of the invoice, the order confirmation, or clearly include a piece of paper with your information including the order number. This will significantly ease our processing.

You are only liable for any reduction in the value of the goods due to handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You may normally examine the goods in the same way as one can in a store, but you may not use it. If you have used it in a manner that is not permitted in a store, and we cannot sell it again, or can’t sell it at full price again, you should expect that we will deduct the depreciation in the amount you are to be refunded. If the item no longer has a commercial value, we will not refund the purchase amount. You must return the item in its original packaging.

You should also ensure that the item is securely packaged when you return it. You bear the risk for the package/items until we receive it. Therefore, ask for and keep the postal receipt as well as the tracking number.

Complaint
If you purchase an item that has a defect – e.g., a material or manufacturing defect – the rules of the Purchase Act apply. You can complain about defects in the item within 24 months from the time of delivery by contacting us via email: support@glaciershop.store

We ask you to provide as detailed information as possible about the problem. It is not a requirement, but it will make it easier for us to find the error and minimize the processing time for the complaint. Furthermore, please include your original order number and contact information.

If the complaint is justified, we will refund your reasonable shipping costs. Remember that the item must always be sent in secure packaging and obtain a receipt for dispatch. Keep the post receipt including information about shipping costs as well as a possible tracking number.

You must complain within a reasonable time after you have discovered the defect in the item. However, you must stop using the product upon discovering the complaint so that we have the opportunity to assess the complaint correctly.

Reservations
Glaciershop.store reserves the right for price and text errors, technical errors, sold-out items, and force majeure.