Terms and Conditions
General Information
These terms and conditions apply when you shop at glaciershop.store.
To place an order, you must be at least 18 years old and have a valid payment card that we accept.
Glaciershop.store is operated by:
je.dk A/S
CVR no. 25438621
By placing an order at glaciershop.store, you accept these terms and conditions. We therefore recommend that you read them before completing your purchase.
Your Order
Once you have placed an order, you will automatically receive an email confirming which products you have ordered.
This email only confirms that we have received your order. It does not mean that a legally binding agreement has been entered into at that point.
Prices
All prices are shown in Danish kroner (DKK) and include VAT.
Delivery costs are not included in the product prices.
Delivery to a GLS ParcelShop costs DKK 49 per order.
Orders over DKK 799 qualify for free delivery within Denmark.
Payment
We accept Dankort, Visa, MasterCard, American Express and JCB.
Payment is charged when your order is dispatched.
If your payment cannot be completed, we reserve the right to cancel your order. If this happens, we will contact you.
Delivery
We usually dispatch orders within 1–2 business days.
Products personalised with your own name are usually dispatched within 2–4 business days.
During busy periods or if a product is temporarily out of stock, delivery may take longer. If there is a significant delay, we will contact you by phone or email.
All orders are shipped with GLS, and we deliver throughout Denmark.
Cancelling Your Order
You can cancel your order as long as it has not yet been packed and dispatched.
To cancel your order, please contact us on +45 9717 5599.
30-Day Right of Withdrawal
You have 30 days to change your mind and withdraw from your purchase without giving a reason.
The 30-day period starts on the day you, or another person chosen by you, receives the product.
If the deadline falls on a public holiday, Saturday, Danish Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the next business day.
Personalised Products
The right of withdrawal does not apply to personalised products.
This includes products printed with a player's name, your own name or a number.
Once we have started printing or personalising the product, the order cannot be cancelled under the right of withdrawal, in accordance with Section 18(2)(3) of the Danish Consumer Contracts Act.
How to Withdraw from Your Purchase
If you wish to withdraw from your purchase, please let us know before the 30-day period expires.
You can contact us by letter or email:
Glaciershop.store
c/o je.dk A/S
Teglvænget 57
7400 Herning
Denmark
Email: support@glaciershop.store
If you send your message before the withdrawal period expires, the deadline has been met.
Sale and Promotional Prices
If a product you ordered is reduced in price as part of a promotion within 48 hours of your purchase, we will refund the price difference.
Please contact our customer service team and provide your order number.
Returns
If you wish to return a product after withdrawing from your purchase, please send it to:
Glaciershop.store
c/o je.dk
Teglvænget 57
7400 Herning
Denmark
Please return the product as soon as possible and no later than 14 days after you have informed us that you wish to withdraw from your purchase.
The deadline is met if you send the product back within the 14-day period.
Returns cannot be sent cash on delivery, without delivery to the address, or via DAO.
You are responsible for the cost of returning the product.
Exchanges
We do not offer direct exchanges for products purchased through the webshop.
If you would like a different product or size, please return the original product. Once the return has been processed, the amount will be refunded, and you can place a new order in the webshop.
Refunds
When you withdraw from your purchase, we will refund the payments due to you in accordance with the applicable rules.
Return shipping costs are your responsibility.
We will process your refund as soon as possible and no later than 14 days after receiving your notice of withdrawal.
We may wait to issue the refund until we have received the returned products or until you provide proof that the products have been sent back.
The refund will be made using the same payment method you used for your purchase. You will not be charged any refund fees.
What to Include with Your Return
Please include a copy of your invoice or order confirmation with your return.
You can also include a note with your name, contact details and order number.
This will help us process your return more quickly.
Condition of Returned Products
You are only responsible for any loss in value caused by handling the product more than necessary to check its type, features and function.
You may inspect the product in the same way as you would in a physical store, but you should not use it.
If the product has been used more than necessary and this reduces its value, we may deduct the loss in value from your refund.
If the product can no longer be resold, you may not be entitled to a refund.
The product must be returned in its original packaging.
Returning Products Safely
Please make sure the product is packed securely before sending it back.
You are responsible for the parcel until we receive it.
We therefore recommend that you keep your shipping receipt and tracking number.
Complaints and Defective Products
If a product has a defect, such as a material or manufacturing fault, the rules of the Danish Sale of Goods Act apply.
You can make a complaint about defects for up to 24 months from the date of delivery.
Please return the product to:
Glaciershop.store
c/o je.dk
Teglvænget 57
7400 Herning
Denmark
Please describe the problem as clearly as possible and include your original order number and contact details.
This is not a requirement, but it helps us process your complaint more quickly.
If your complaint is accepted, we will reimburse your reasonable return shipping costs.
Please make sure the product is packed securely and keep your shipping receipt, including details of the shipping cost and tracking number.
You must contact us within a reasonable period after discovering the defect.
Please stop using the product once you discover the problem so that we can assess the complaint correctly.
Reservations
Glaciershop.store reserves the right to correct pricing errors, text errors, technical errors and information about sold-out products.
We also reserve the right for delays or issues caused by circumstances beyond our reasonable control, including force majeure.
